FAQ

Where is the Wi-Fi?

Wi-Fi details are printed behind the main apartment door.

Can I use Wi-Fi for streaming?

Wi-Fi is suitable for browsing and basic use. Heavy streaming is not guaranteed. A 5G router with metered quota may be available for an extra fee through our team.

Is housekeeping included?

Daily housekeeping is not included. Apartment cleanliness during the stay is the guest responsibility. Housekeeping may be arranged for an additional fee, subject to availability.

Are refills provided?

No. Refills and consumables are not provided during the stay.

Can I extend my stay?

Please contact the Reservation Office for extensions, booking changes, early check-in, or late checkout.

Can I bring visitors?

Visitors are allowed only after registration at the resort gate/security.

What if I lose the key or beach card?

Lost key or beach access card replacement cost is USD 100, paid directly to our team.

What if water or electricity cuts?

This may rarely happen because water and electricity are chargeable services in the area. Message our team and service is usually restored within around 5 minutes.

Who do I contact?

Contact our team for stay support. Contact the Reservation Office for booking, extension, airport transfer, or Booking.com matters.